Posted by Cindy Farris
Thu, 15 Feb 2007 17:56:00 GMT
A key principle of adult learning theory is relevancy. Adults are motivated to learn when they perceive that the knowledge gained will help them perform more efficiently and effectively. Based on results from local research on relevancy, members indicated that information is important or relevant when it does the following:
- Increases their ability to attract and retain more clients
- Increases their income potential
- Increases their knowledge base
The key elements of content are data and information. These elements out of context are meaningless points, but when connected they have the potential to represent knowledge. They only become knowledge when one is able to realize and understand the patterns/relationships and their implications. Relevant content in KM tools is created when you are able to “connect the dots” for the end user. This “knowledge” has a high level of reliability or predictability and can consistently produce the same level of results.
Tips for Streamlining Content
- Bureaucracy elimination – remove unnecessary information
- Duplication elimination – remove identical information, descriptions or definitions that are discussed in different parts of the content
- Value added assessment – evaluate content to determine if it is meeting the member’s needs or expectations
- Simplification – reduce the complexity of processes or instructions
- Simple language – make it easy to comprehend by all who use the content; reduce the complexity of the way we write and talk
- Standardization – select a single way of presenting information, a process or “how to” instruction and be consistent throughout the content
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Posted in Inside Knowledge Management
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Posted by Cindy Farris
Thu, 15 Feb 2007 17:57:00 GMT
Implementing a KM program in your association can feel overwhelming. You can choose to outsource your KM development or do it yourself. If you decide to do it yourself, it is best to start with simple projects and then build upon your successes. You’ll soon learn which KM solutions your members find valuable and they will “point you in right direction” when deciding on future KM initiatives. Here are some ideas.
Getting Started with KM
- Develop quick reference or “how to” guides on topics important to your members
o Examples – “How to” instructions for the most frequently used processes in the MLS. (how to upload a photo, do a custom search, etc…)
- Put a PDF of your MLS Rules and Regulations including best practices and examples on your Web site.
Next Level
- Online searchable MLS Rules and Regulations tool with examples, notes, and best practices
- Structured blogs on current trends in the industry
Moving Ahead
- Mixing several online searchable KM tools to create an online learning community
Click here for examples of Knowledge Sharing Tools
Posted in Inside Knowledge Management
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Posted by PRO
Tue, 16 Jan 2007 19:39:00 GMT
The FAR Seller’s Real Property Disclosure Statement contains a statement in the Receipt and Acknowledgement of Buyer section that specifically addresses the importance of and need for a home inspection to be conducted by an independent professional. It is important to emphasize this point with the buyer as they acknowledge receipt of the disclosure statement.
Many brokerage firms have adopted the risk management best practice of having a separate home inspection disclosure form that is reviewed with all buyers and sellers. The purpose of the disclosure is to make buyers and sellers aware of the importance of the inspections and to reinforce the legal obligation of the seller to disclose all material facts about the property. The form also serves as "defense" documentation for the transaction file. By requiring the signature of seller or buyer as acknowledgement of the discussion on home inspections and property condition, the Realtor® has documentation showing that the discussion occurred. It does not prevent a claim against the Realtor® by the seller or buyer, but does put Realtors® in a better position to defend their actions.
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Posted by PRO
Tue, 16 Jan 2007 15:22:00 GMT
(Section 4.6)
Listings entered into the MLS must bear a definite expiration date as negotiated between the listing Participant and the seller. No date may be entered or changed in the MLS without the seller’s written authorization.
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Posted by PRO
Tue, 16 Jan 2007 15:21:00 GMT
(Section 4.5)
Listings filed with the MLS automatically expire at midnight on the date specified in the listing contract unless the Participant renews or extends the listing in the MLS prior to its expiration.
Following are the rules governing renewals and extensions dated after the expiration date of the original listing:
- If the notice of renewal or extension is dated after the expiration date of the original listing contract, a new listing contract must be secured.
- It must be signed by all parties who signed the original listing.
- It must be filed with the MLS and published as a new listing.
- If a listing is "under contract" and has not closed by the expiration date, it will automatically expire unless an extension is entered into the database.
- The MLS requires all extensions, including those "under contract," to have the seller’s authorization for the extension.
The following violation is subject to the Progressive Fine and Rules Schedule as stated in Section 10.2:
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Failure to file an extension with the MLS within two business days of obtaining the seller’s signature.
Entering an extension into the MLS database without the seller’s authorization and signature.
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